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Frequently Asked Questions

If you have more question, we’re always ready to help you. Just email us at  [email protected]

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How much does shipping cost?

The standard shipping price is $6.99  –  We offer FREE SHIPPING FOR ORDER OVER $99.

What method payment do you accept?

At the moment, we only accept Credit/Debit cards and PayPal payments. 

When you shop at Rosatee.shop, you can always be confident that your purchases are safe and secure. Rosatee has taken precautionary measures to make sure every customer is fully protected. Our website is set up so that it does not capture any part of your financial information which means we will never gain access to your credit card information.

How long does it take to receive the merchandise?

On average, merchandise is processed and shipped from our facility 7 – 9 business days after purchase. Standard shipping/transit times apply (7 – 12 business days for the US and 1-3 weeks for international).

How do I cancel or change my order?

Contact our Customer support team as quickly as possible with your order number to cancel or make changes to the order via  [email protected]. We are only able to change or cancel your order if your request is answered before your order is processed within 12 hours from the time that the order was placed. Be sure to include details about the changes you need making- your new address, size, design, etc.

What is your return policy?

We want to be sure you’re satisfied with your order, which is custom made especially for you. If for any reason you are not completely satisfied with the products purchased from Rosatee, contact our Customer support team to get the return instruction. 

Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will NOT take any responsibility for any return package without a confirmation letter or notice from us.